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  • Visiba Care services
    • Sweden
      • RedRobin
      • Authentication services
        • BankID
        • SITHS
        • Freja eID+
        • AzureAD
      • Communication services
        • SMS service
        • Video service
        • Mail service
        • Push notification service
      • Payment services
        • Swish
    • Norway
      • Authentication services
        • BankID
        • AzureAD
      • Communication services
        • SMS service
        • Video service
        • Mail service
        • Push notification service
    • Finland
      • RedRobin
      • Authentication services
        • BankID
        • Mobiilivarmenne
        • AzureAD
      • Communication services
        • SMS service
        • Video service
        • Mail service
        • Push notification service
    • UK
      • RedRobin
      • Authentication services
        • SMS-code
        • NHS Login
        • AzureAD
      • Communication services
        • SMS service
        • Video service
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Previous Incidents

[Resolved] Shared inbox cases may close with unread patient messages

Began: Ended: Duration:
  • Visiba Care services
  • Sweden
  • RedRobin
  • Authentication services
  • BankID
  • SITHS
  • Freja eID+
  • AzureAD
  • Communication services
  • SMS service
  • Video service
  • Mail service
  • Push notification service
  • Payment services
  • Swish
  • Norway
  • Authentication services
  • BankID
  • AzureAD
  • Communication services
  • SMS service
  • Video service
  • Mail service
  • Push notification service
  • Finland
  • RedRobin
  • Authentication services
  • BankID
  • Mobiilivarmenne
  • AzureAD
  • Communication services
  • SMS service
  • Video service
  • Mail service
  • Push notification service
  • UK
  • RedRobin
  • Authentication services
  • SMS-code
  • NHS Login
  • AzureAD
  • Communication services
  • SMS service
  • Video service
  • Mail service
  • Push notification service

We have identified an issue where scheduled closure can close cases in the shared inbox despite unread patient messages, removing them from the ongoing list.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.